Tag Archives: healthcare

Phelps Health

Based in Rolla, Missouri, Phelps County Regional Medical Center (PCRMC) has just completed a rebrand and changed its name to Phelps Health. 

 

This rebrand was driven by significant growth over the past several years and a service area that has expanded well beyond the boundaries of Phelps County.  With a six-county service area and inconsistent brand application across multiple facilities, the Board of Trustees voted unanimously in late 2018 to rename the healthcare organization and bring all care delivery centers under the new Phelps Health umbrella.

 

Phelps Health selected INNERFACE as their Design+Build partner for all signage and wayfinding needs related to the brand change.  Our experiential graphic design team worked closely with Phelps Health to consistently apply the new brand across a very wide variety of environments. 

 

Planning & Implementation

Concerned with more than just increasing visibility in the communities they serve; we used the brand change to develop a new wayfinding and identification master plan for each Phelps Health campus that focuses on improving the patient and visitor experience.  By creating a more friendly and consistent environment for care delivery, our goal is to best represent the new Phelps Health brand and increase community awareness.     

 

One of the primary challenges of a healthcare system rebrand relates directly to the diverse array of sign types and applications impacted.  From large acute care campuses to small clinics and practices, the needs are highly varied and space is often limited.  Detailed surveys are needed to assess existing conditions and make recommendations related to sign replacement, retrofit options and modifications to existing signs.  We also used the project to either update or replace all lighting elements with LEDs.  This will decrease energy consumption and long-term maintenance costs while enhancing visibility. 

 

Working across multiple counties or municipal boundaries and potentially with multiple landlords requires research of signage codes and detailed communication as part of the planning process.  Understanding size, location and mounting limitations up front save time and money over the course of the project.  Having an experienced team and single point of accountability greatly compresses the timeline and positively impacts the outcome. 

Design & Wayfinding Solutions

 

With a January 1st deadline, INNERFACE worked together with the Phelps Health team to prioritize implementation across two primary phases.  Working through the holidays, we completed the first phase on time and within budget.   Phase two installation will be complete by July 1st.  The result will be comprehensive exterior identification and wayfinding system that efficiently moves patients and visitors and best represents the new Phelps Health brand in the communities they serve.

Future Plans

The initial brand change project focus and most branded elements were exterior applications.  With the exterior signage, wayfinding and brand change complete, we look forward to working on improvements to the interior wayfinding experience next.  

Phelps Health Future Plans

 

Download Phelps Case Study Here!

 

For more information on how INNERFACE can help with your rebrand or wayfinding project, get in touch.    

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  • For more information on how INNERFACE can help improve your wayfinding signage experience, please contact us.

What does your Design say?

First Impressions

It is no secret in healthcare that a first time visit for a patient can be scary. Be it a toddler coming in for a first check-up or a cancer patient receiving their third round of chemo, there is a lot to think about when you first walk in.  Often the décor isn’t the first thing on a patient’s mind, however, it can be the thing that help puts their mind at ease.

In recent years, the effects of the physical environment on the healing process and wellbeing have proven to be increasingly relevant for patients and their families. The focus has changed from traditional and institutionally designed healthcare facilities to the actual mental well being of patients as an indicator of their health and recovery. There are many reviews and investigations on how “evidence-based health care design” can affect patients, families and health care staff. Everything from color pallets to lighting, and even imagery is taken into account when considering how it can be used to put patients and families at ease, and help in their healing process.

Designing for Healing

A visiting professor at the “Center for Healthcare Architecture” at Chalmers University of Technology in Sweden, Roger Ulrich, has been the thought leader on “evidenced based health care design” for over 30 years.  In 1984, Ulrich wrote an influential paper which significantly impacted how hospitals are designed today. In his paper, Ulrich compared two sets of patients; one had a view of trees from their recovery room, the other had a view of walls. Using clinical data he showed that the patient with tree views had a shorter hospital stay and fewer negative evaluations from nurses. This patient also took fewer moderate-to-strong pain killers and had slightly lower scores for post-surgery complications.

It’s amazing what the natural world can do for one’s outlook. But what do you do if you can’t bring the outdoors in?

Bring the Outdoors In

Integrating natural elements with your interior design doesn’t have to be expensive or get in the way of those caring for patients. They can be added in subtle ways such as door signs, decorative panels or murals. INNERFACE’s new Lucid and Impact product lines can provide just this sort of natural, customized touch. Using direct print technology, we bring full color images to signage, wayfinding and design elements. Choose from local natural scenes that alongside natural style lighting and calming interior design can promote health and peace of mind for patients and their families.

Healthcare WayfindingWhether there for a first check-up or lifesaving surgery, natural elements and calming imagery can reduce stress and contribute to patient healing and wellness.  

 

Healthcare Wayfinding, Healthcare Digital Signage