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“Back in January of 2013, Kathy and additional members from INNERFACE Sign were brought in to present to the Administrative Team at McLaren Macomb to improve the overall wayfinding on the hospital campus. The team presented various wayfinding products and examples that were accomplished in other healthcare facilities, showing the administrative team how they would accomplish the wayfinding initiative. Based on the meeting, it was approved to partner with INNERFACE Sign to upgrade the wayfinding on campus.
At the time, due to cost restrictions, McLaren Macomb had to accomplish this initiative in a (3) phased approach; Interior, Exterior and Room Signage. To date, two of the three phases have been accomplished with great success; the third phase, room signage is waiting for final capital approval. Not only were the projects implemented without issue, they were accomplished on‐time and on‐budget.
Most importantly, the projects has helped patients/family members to find their way through the facility more easily. We had received multiple complaints from our customers about the confusion that they had when arriving on campus. Now, the complaints are few and far between. The expertise and knowledge exhibited by INNERFACE Sign was great; they were able to look forward, incorporating the exterior signage and new construction project with the overall wayfinding initiative. I look forward to working with them on the final phase of the project when approved.
Thanks for all the support over the last couple of years with the implementation….it has been a real pleasure working with Kathy Wichman and INNERFACE Sign. Any questions, please feel free to contact me.”
McLaren Health Care